Here are two infographics I did for a report into ‘Why getting trans­port right matters to young people’ by the Campaign for Better Transport.

The first high­lights the discre­pen­cies in the number of local author­ities offering cheaper bus fares to disad­vant­aged groups: people who are young and unem­ployed, compared with people who are disabled and older people.

bettertransport2-04

The second diagram looks at bus use versus car use, and high­lights the simil­ar­ities between bus use in the young and the old, and the massive increase in car use (and decline in bus use) in mid-thirties and middle age.

bettertransport2-03

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As the digital lead for No Smoking Day 2013, I got to commis­sion some­thing I have never commis­sioned before — an online game.

No Smoking Day is a tricky prospect. It doesn’t have the freedom of other no smoking campaigns to berate and bully smokers into becoming non-smokers — quite the opposite. The mandate of No Smoking Day is to support smokers to quit — if and when they want to. So our online game had to be non-judgemental and non-scary, but still effective.

The results speak for them­selves — we had 30,000 plays in two weeks.


The design process

I wanted the mech­anism to be simple and intu­itive. When the initial designs came back they involved intro and outro screens, multiple clicks to get where you wanted to be, in other words, distractions.

I did away with as much of that as possible. Keeping it clean, simple, and easy to use were the top priorities.

We had a very tight budget, and had to use the creative assets that had already been produced — we couldn’t afford to make any more.

I crowd­sourced what people would want to spend their money on if they had any to spare, dividing them into four categories: tech­no­logy, luxuries, holi­days, and tick­eted items and made them into the under­lying data­base for the game.

We also wanted players to be able to grasp the amount of money they would save, so deciding the time scales for the game was important — the amount you might save in a day may not feel worth it, over 5 years may seem like an unat­tain­able goal. So we display a range of options — from the small but achiev­able ‘what would happen if I gave up smoking for a week’ to the major accom­plish­ment — and poten­tial major savings of a whole year without smoking.

The other consid­er­a­tions were mostly tech­nical — it had to work on all devices, of all sizes. And Absolutely No Flash. Our designers were stars at getting in all the neces­sary tweaks for the smal­lest screens and incon­venient interfaces.

What I learned

I learned that commu­nic­ating what you want from a game mech­anism — even one as simple as this — is a challenge.

We needed a certain level of random­isa­tion to make the game inter­esting, and this took a while to achieve. We also wanted people to share their results, and figuring out the timing for when certain options display on screen took a fair amount of time.

I think next time, I’ll ask for more face to face meet­ings. There’s only so far you can go with static mockups and tele­phone calls!

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I was commis­sioned (see what I did there?!) to do two infographics for the launch of the ‘new’ NHS, one on NHS Commissioning and one on how the NHS is monitored or safe­guarded. While I’m not sure whether they were used, and regard­less of my polit­ical feel­ings on the matter, under­standing the changes is going to be a useful thing for pretty much everyone. Both infographics are meant to be read along­side this booklet: the Health and Care System Explained.

NHS Commissioning

NHS Commissioning

How the NHS is monitored

NHS Commissioning - monitoring the NHS

I hope this comes in handy to patients, doctors, nurses, commis­sioners and whoever else is out there who wants to under­stand a bit more about what’s going on with the NHS, what commis­sioning and the various Commissioning Boards and groups mean, and a little bit of who looks after what.

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