Search results for: "label/debt"

Help the Department for Business Innovation and Skills (that’s BIS for short, though I never know whether that’s pronounced like an early 90s sugar-pop-punk group or ‘biz’, anyway) make the way we deal with debt right here in the UK that little bit better by telling them what you think of their ideas.

Listen to the amazing podcast, down­load my plain language version, read the whole thing, or just flip through it here:

I’ve been skirting the edges of the open data move­ment since I started this site. For those not in the know, open data is when govern­ments and big corpor­a­tions release their figures to the world — finan­cial figures, crime figures, bus figures — anything and everything, for people to do what they want with. Some great projects like fixmys­treet have come out of it.

I really believe this data trans­par­ency can help us achieve great things. So I was very happy when I first went to an open data confer­ence and started talking about plain language, as people were very receptive. It’s not just about the data, I tried to say — you have to make sure you’re giving people the right advice about how to inter­pret the data too, and for that you need plain language. Great, they said, then walked away to talk about XML or some other program­ming thing. Why? Well, most of them were program­mers, so that makes sense. And I came to the even­tual conclu­sion that because plain language can’t be programmed — it’s not an ‘easy’ win — people lost interest quickly.

Which is why Alice Bell’s post Making ‘Nullius’ Public really reson­ated with me. Open data is a fant­astic goal, and I whole­heartedly support what its trying to achieve and the lengths the move­ment has gone to, to success­fully court both this govern­ment and the last. But to be really access­ible, and truly usable, it needs sound inter­pret­a­tion and clear communication.

From a (semi-)professional plain language perspective, I believe open data really bene­fits from exposure to experts and inter­preters, and vice versa. Infographics can be a good example of this. However, they are usually built on a direct data-to-interpreter rela­tion­ship, which can lead to mistakes, and if they’re popular, those mistakes can be compounded. The ques­tion for me is does inter­preter alone neces­sarily have all the know­ledge to get to the bottom of an issue? For me, that answer is usually no, and I’m not afraid to admit it.

For example, I really wanted to take part in the latest finan­cial chal­lenge from Information is Beautiful. I looked at the data, examined GDP and debt rela­tion­ships — appar­ently external debt (what we owe other coun­tries) is more important than internal debt for meas­uring finan­cial stability — ranked coun­tries (according to my calcu­la­tions Ethiopia is one of the finan­cially health­iest coun­tries in the world… ahem), examined the data for patterns, but I knew, ulti­mately, that I was missing some­thing too big to make doing the infographic worth my while. My inter­pret­a­tion, whatever it might have turned out to be, would be essen­tially worth­less, because I didn’t have the know­ledge. I didn’t know what the vari­ables were.

In an ideal world, as a graphic and written inter­preter of data, trends and world events, I’d have access to some­thing resem­bling the journ­al­istic process, an inform­a­tion triangle of:

  1. The hard data to provide the bedrock for my argument.
  2. An unbiased expert (or two oppos­itely biased ones, as long as they could legit­im­ately be called experts) on call to fill in the know­ledge gaps that skew my calculations.
  3. My own expertise in commu­nic­ating stories (such as it is).

I feel we would all benefit immeas­ur­ably from a way to reach out to each other: open data special­ists and tech­no­lo­gists; plain language writers and commu­nic­a­tions people; scientific, economic, polit­ical and other experts for help with our issues.

At the moment, if you don’t live in the UK, and you come here and get treated at an NHS hospital, some­times you’re supposed to pay for it.

You can get registered at a GP surgery, you don’t have to pay for emer­gency treat­ment, and for urgent things like giving birth you will be treated without having to pay upfront. We’ve got some agree­ments with other coun­tries in Europe giving some people free or cheaper emer­gency health care in return for the same for British citizens, and in Scotland the rules are slightly different again. But for nearly everything else, you’re supposed to pay.

The trouble is that some people just don’t pay. The NHS does their best to chase these health tour­ists up for the money, but there’s a lot they don’t get back.

They govern­ment thinks these things will help:

A central database

  • A central data­base of people who owe money over a certain amount. This would be separate from their medical and other confid­en­tial data. 
  • They want people who owe either over £500 of debt (2 nights in hospital with 24 hour care), or over £1,000 (4 nights in hospital, not counting care) to be on this database.
  • The NHS would be respons­ible for making sure the data­base was kept up to date. We want them to wait either 1, 2 or 3 months before reporting the debt – what do you think?

Easy ways to pay off debt

  • People to be able to pay their debts using the NHS 24 hour service in England and during hospital working hours in Scotland, Wales and Northern Ireland.
  • The NHS wants us to look at health insur­ance options for people coming from abroad.

More hold over people who have NHS debts

  • People should have to settle any NHS debts before they apply to come to the UK again.
  • If they don’t, that should be a reason to stop them coming to the UK.
  • If someone already has permis­sion to come to the UK, but they owe the NHS money, we should be able to stop them coming back.
  • If someone is applying to be a British citizen, if they owe the NHS any money that should be taken into account.
  • Normal rules mean that asylum seekers and other people who’ve had a hard time getting here, like traf­ficked people, or if you’ve been refused asylum but can’t go home, then you don’t usually have to pay. Children who come to this country without parents or guard­ians are looked after by a lot of rules and NHS treat­ment is free, though if they’re here with a parent or guardian they’ll have to pay for them. Do we need to do anything more for chil­dren and vulner­able people? Or maybe we need to do things differently?

Let the govern­ment know why you think any, all or none of these things will work.

They also want to know if you think these new rules will make things worse for any people in partic­ular (for example preg­nant women, or older people), and how they could avoid doing that.

  • Email your thoughts
  • Fill in the online survey
  • Post your answers to:
    UK Border Agency
    CPU Consultations
    PO Box 90
    Postal Account 23
    M90 3RR
You’ve got until 30 June 2010 to get your answers in. Good luck!
From the UK Border Agency consulta­tion Refusing entry or stay to NHS debtors.